ShepHyken

NOVEMBER 8, 2021

The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy.

Article 91

Article 2021 Customer Service Retail 91

Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

2012 61

2012 Customer Service Training 2010 Measurement 61

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: liber Possibly Related Posts: NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet.

Blog 47

Blog Customer Service Representative 2010 Customer Service Training 47

Service Untitled

MARCH 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled.

Blog 43

Blog Loyalty 2010 Airlines 43

Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. Help your customer service staff to help your business succeed I was pulling into my office this morning when I.

Blog 41

Blog 2010 Customer Service Representative 2006 41

Service Untitled

OCTOBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? The poll summed up the report by stating; “Be familiar and reliable.

Blog 42

Blog 2010 2006 Customer Satisfaction 42

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. Take my feedback on your company as help to make your company better. I am probably not the only customer out here feeling this way. Make me feel like you understand how I feel. Don’t get defensive.

Blog 43

Blog 2010 2006 Customer Satisfaction 43