Confirmit

OCTOBER 30, 2018

Hall touts the comprehensive Action Management technology as the most vital piece of the VoC program. Between 2010 and 2013, the insurer’s Net Promoter® Score (NPS) rose from 52.7 “Without this type of feedback it was difficult to truly integrate our customer’s voice. . ” Says Hall.

Return on Investment 40

Return on Investment Insurance Net Promoter Score 2010 40

Bizagi

JULY 8, 2020

In this article, we’ll talk about a few of the ways that technology leaders can prepare for the inevitable economic challenges and possible economic downturn ahead. Customer expectations have risen exponentially in the past few years as consumers become used to technology providing instantaneous feedback. The same is true now.

Technology 52

Technology Net Promoter Score E Commerce Financial 52

CloudCherry

JANUARY 22, 2020

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage. The Importance of VOC to CX.

White Paper 243

White Paper Social Media Feedback 2019 243

CSM Magazine

APRIL 23, 2021

Cierra Dobson, strategy director at design and technology agency, Rufus Leonard , explores how brands of all shapes and sizes can adopt the successful strategies of category-defining service brands to grow their market share and take the lead. in 2010 to $4.1B Such relationships also necessitate a robust digital ecosystem.

Brands 52

Brands 2010 Return on Investment 2020 52

TechSee

SEPTEMBER 21, 2021

The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the industry as whole into a cable digital transformation. . The cable industry is at a crossroads. The move to streaming – known as “cord cutting” – is a growing trend.

2028 41

2028 Entertainment Advertising 2010 41

Currency Alliance

MARCH 9, 2021

Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59

Comm100

APRIL 12, 2018

Customers, being more informed than ever due to technology, now expect a certain level of customer service at all times. In order to provide high-level customer service while monitoring return on investment, companies need to use some metrics to measure success. Understanding Customer Experience. Customer Effort Score (CES).

NPS 62

NPS Measurement Customer Experience Net Promoter Score 62