Confirmit

OCTOBER 30, 2018

Between 2010 and 2013, the insurer’s Net Promoter® Score (NPS) rose from 52.7 . “Without this type of feedback it was difficult to truly integrate our customer’s voice. The management team now uses the insight to assist with our strategic direction.” ” Says Hall.

Return on Investment 40

Return on Investment Insurance Net Promoter Score 2010 40

CloudCherry

JANUARY 22, 2020

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage. 2010) Voice of the Customer.

White Paper 243

White Paper Social Media Feedback 2019 243

Beyond Philosophy

JUNE 8, 2023

Always include the return on investment (ROI). Plus, over the past decade, from 2010 to 2019, only one-third of organizations improved their customer satisfaction. I partly blame these declines on the fact that too many organizations do not consider the return on investment they could enjoy if they invested in these areas.

Return on Investment 78

Return on Investment Presentation Customer Satisfaction ROI 78

Beyond Philosophy

DECEMBER 30, 2021

Between 2010 and 2019, only 30 percent of the companies tracked on the ASCI increased their scores. That means 70 percent of companies between 2010 and 2019 didn’t improve their scores, despite the focus on improving customer experience.

2010 78

2010 2002 2021 2019 78

CSM Magazine

APRIL 23, 2021

in 2010 to $4.1B Designing a future-proofed technical architecture can require significant investment. Prototyping and testing can help ensure new experiences and services will actually deliver the return on investment needed to justify their cost. in 2020, (Papa John’s revenue grew from $1.1B in the same period).

Brands 52

Brands 2010 Return on Investment 2020 52

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. 26 October 2010. It’s time to focus on improving and creating memorable and enjoyable experiences for our Customers with their experience. Sources: Digby, James. “50

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

TechSee

SEPTEMBER 21, 2021

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation.

2028 41

2028 Entertainment Advertising 2010 41