ShepHyken
APRIL 25, 2023
One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. Connect with Shep on LinkedIn.
ShepHyken
MARCH 18, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.
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Magellan Solutions
MAY 3, 2022
Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. It also outsourced its debt collections to a service provider.
Kristina Evey
NOVEMBER 13, 2014
A 2% increase in customer retention has as much of an impact on your bottom line as cutting costs by 10%. Almost 9 out of 10 consumers say they’d pay more to ensure a superior customer experience. – American Express, 2011. Helping you focus on your customers, customer service training Uncategorized'
Magellan Solutions
MAY 6, 2020
Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. It also outsourced its debt collections to a service provider.
Stella Connect
JUNE 25, 2018
Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Stella Connect Screenshot. Customer satisfaction is directly related to FCR. Emphasize the importance of in-depth product knowledge and cross-channel communication strategies in training.
Stella Connect
JUNE 25, 2018
Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Stella Connect Screenshot. Customer satisfaction is directly related to FCR. Emphasize the importance of in-depth product knowledge and cross-channel communication strategies in training.
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