2011 Consumers Customer Insights ROI 
Gainsight
FEBRUARY 13, 2023
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.
Chattermill
SEPTEMBER 3, 2019
Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. But while growing a customer base is crucial for the subscription business model, research finds that most consumers hit ‘cancel’ well before one year, with the average time being 125 days. The Bottom Line.
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Chattermill
SEPTEMBER 3, 2019
Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. But while growing a customer base is crucial for the subscription business model, research finds that most consumers hit ‘cancel’ well before one year, with the average time being 125 days. The Bottom Line.
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. While offering just phone or email support was once accepted, consumers today expect far more. The best omnichannel customer service.
SurveySensum
JULY 14, 2020
He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. LinkedIn : [link].
Storyminers
JULY 6, 2020
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
Storyminers
JULY 6, 2020
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
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