ShepHyken
SEPTEMBER 10, 2021
A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. . Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ).
Totango
JANUARY 22, 2018
VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante Otero.
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ShepHyken
JANUARY 25, 2017
For those that may not know what Dollar Shave Club is, it was started by Michael Dubin and Mark Levine in 2011. But, sales alone couldn’t make them the success that they are today. That’s what great customer-focused companies do! In 2012, they rolled out a promotional video on YouTube that was hilarious and went viral.
Totango
JANUARY 22, 2018
VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante Otero.
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. In the last few years, Meyer Department Stores have taken heavy criticism about their lack of customer service. Also, customers complained most items were more expensive than other competing stores.
ShepHyken
MARCH 31, 2018
Good and bad experiences handled the right way, make social customer care far more important than basic customer service. It blurs the lines between customer service, marketing, and even sales. Scientific data validate the importance and power of social media customer service. Social Proof.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
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