2012 Culture Leadership Roadmap 
ClearAction
MARCH 21, 2017
Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. How can something like strong customer culture be quantified? Business Performance Leadership.
ClearAction
MARCH 21, 2017
Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. How can something like strong customer culture be quantified? Business Performance Leadership.
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Gainsight
JULY 11, 2023
A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. We’ve built a fantastic culture on our core values, won NJ’s Best Place to Work four years running, and became a sought-out destination for aspiring software engineers in Poland.
ClearAction
JANUARY 12, 2022
As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business. Self-reporting team recognition is quite powerful in evolving customer-centric culture. It unifies your senior leadership team.
SurveySensum
JULY 14, 2020
She strongly believes that corporate culture and employee experience directly impact customer experience. She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].
Qualtrics
JANUARY 29, 2021
In 2012, that curiosity led Aimee to join Temkin Group, the predecessor to the Qualtrics XM Institute. As part of the XM Institute, she now helps XM leaders advance their careers with the research, training and other thought leadership she develops for the XM Institute. . On building a culture around XM.
Comm100
OCTOBER 30, 2017
This mentality often impacts corporate cultures and also reduces organizational efficiency due to teams working at cross-purposes. A 2012 study by Beyond Philosophy, called out “silo mentality” as the biggest organizational hurdle in improving the customer experience. This could include shared process training (ITIL, Six Sigma etc.),
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