ClearAction
MARCH 21, 2017
Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. How can something like strong customer culture be quantified? Business Performance Leadership.
ClearAction
MARCH 21, 2017
Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. How can something like strong customer culture be quantified? Business Performance Leadership.
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Gainsight
JULY 11, 2023
A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. We’ve built a fantastic culture on our core values, won NJ’s Best Place to Work four years running, and became a sought-out destination for aspiring software engineers in Poland.
ClearAction
JANUARY 12, 2022
As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business. Self-reporting team recognition is quite powerful in evolving customer-centric culture. 9 Customers First, or Employees First?
Qualtrics
JANUARY 29, 2021
In 2012, that curiosity led Aimee to join Temkin Group, the predecessor to the Qualtrics XM Institute. On building a culture around XM. Aimee contends that the most important part of XM is recognizing that culture permeates everything that the organization and its people do. On uncovering and closing experience gaps.
Qualtrics
AUGUST 7, 2019
In 2012, I became super passionate about Health & Fitness and decided to join a startup with a mission to connect doctors, patients, and data for better health and to save lives. Two weeks in, John Thimsen offered me the opportunity to own a product, called Site Intercept , and drive the engineering roadmap for it.
Magellan Solutions
AUGUST 31, 2022
The banking system and payment processing of RBS were impacted by an erroneous software update in 2012. Hertz had created business plans, outlined objectives, and created roadmaps to expand its platform offerings. When you outsource, you must deal with businesses that have various cultures, working methods, etc. CASE STUDY.
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