Customer Alignment
MARCH 2, 2018
the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council.
Education Services Group
OCTOBER 28, 2020
Conducting QBRs confirms that you are the perfect partner for them who always thinks ahead in keeping them on the right track; a partner who always prepares a plan to help them innovate and reach their desired outcomes. Since 2013, Irit has been pivotal in shaping Customer Success best practices. About the Guest Contributor.
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CustomerSuccessBox
DECEMBER 6, 2021
Puneet is one of the prominent advocates in the Customer Success space. He has been honored as a Top 100 Customer Success Strategist in 2021. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.
SmartKarrot
JANUARY 5, 2022
She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today. Irit is also the Chief Customer Officer & CEO at CSM Practice. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Dave Jackson.
Customer Bliss
MAY 10, 2019
How does a logistics company shift its gears to become more customer-focused? In today’s episode, Scott Allison , the Chief Customer Officer of DHL ’s supply chain, shares some strategies and tactics around communicating the brand’s message, telling the customer story, and improving employee and customer experience.
SmartKarrot
JANUARY 5, 2021
Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.
SmartKarrot
MARCH 8, 2022
Gemma Cipriance-Espineira is the Chief Customer Officer at Chili Pepper. She started building and leading teams at 25, and at just 27, she became the Vice President of Customer Success at an organization. Hence, it’s no wonder that she has been continually voted the top Customer Success strategist since 2013.
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