TechSee

DECEMBER 12, 2017

To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints. However, delivering the much-desired omnichannel experience comes with its own set of challenges. Read on for surefire solutions.

Omnichannel 143

Omnichannel White Paper Contact Center Touchpoint 143

Clarabridge

NOVEMBER 24, 2015

Black Friday is a competitive, high-stakes game and your customer feedback can give you a leg up on your competitors. Embracing customer feedback to provide a consistent omnichannel experience gives retailers the edge to win big during this critical kick-off to the holiday shopping season.

Feedback 40

Feedback Retail Social Media 2013 40

Tricia Morris

AUGUST 21, 2015

The Right People Want and Need the Right Tools: In a recent Aberdeen survey, customer service agents said that having better technology tools was more important to them than getting paid more. Hire a happiness hero, customer champion or happiness engineer. (2) – Chat (on their quest for multichannel or omnichannel care).

Customer Focused 111

Customer Focused Customer Relationship Management 2015 Events 111

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This is also possible for companies whose social media team comes from a single department, and who aren’t fully versed in the ins-and-outs of responding to customers as a team.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

SmartKarrot

JANUARY 18, 2022

CloudCherry is a cloud-based CRM ( customer relationship management ) company that assists its clients’ tracking and enhancing their customer engagement. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement.

2011 11

2011 E Commerce E-support 2008 11

Comm100

FEBRUARY 16, 2018

And WhatsApp, one of the world’s most popular messaging apps, is currently exploring ways to help companies and customers connect by testing new business tools that will fulfill the needs of small businesses and enterprises. As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.”

2018 40

2018 2017 Customer Service Social Media 40