5 Top Customer Service Articles for the Week of August 7, 2017
ShepHyken
AUGUST 7, 2017
Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. How Brands Can Use Social Listening to Improve the Customer Experience by Smadar Landau.
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