Remove 2017 Remove Customer Service Training Remove Technology
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5 Top Customer Service Articles For the Week of April 24, 2017

ShepHyken

2017 Customer Service Expectations Survey by Gladly. Gladly) Trends and insights from surveying 1000 consumers on customer service. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. How To Power A Better, More Personalized Customer Experience by Manuel Vellon.

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5 Top Customer Service Articles for the Week of September 11, 2017

ShepHyken

(TCFCR) Looking for a guide to build your customer care training session off of? Not everyone learns the same way, and today we are sharing with you some examples that excellent customer service training can adopt for those who may be more visual or auditory learners. For information contact or www.hyken.com.

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5 Top Customer Service Articles For the Week of January 16, 2017

ShepHyken

At the end of their experience, you want your customers to say, “I want to come back for the sequel.”. 5 Key Customer Experience Trends for 2017 by Donna Peeples. Huffington Post) In the spirit of the New Year, here are my top 5 customer experience predictions and trends for 2017. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of December 11, 2017

ShepHyken

John Ruhlin is the corporate gifting expert, and in this article, he shares some of his best tips to ensure that the gifts you give will be meaningful, memorable, and wow your customers. Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. It was a big task – there were a lot of great stories out there!

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5 Top Customer Service Articles For the Week of January 9, 2017

ShepHyken

Handled properly, that customer will turn into a loyal, long term relationship. 3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. My Comment: Michael Becker has compiled a nice group of tips, ideas, resources and more related to creating a better customer experience. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles For the Week of February 13, 2017

ShepHyken

By the way, my take on this is that the customer is NOT always right, but they are ALWAYS the customer. Top 10 Customer Service Trends for 2017 [Whitepaper] b y Daniela Puzzo . Fonolo) This whitepaper examines 10 customer service trends that will dramatically affect the success of your support team in 2017.

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5 Top Customer Service Articles for the Week of July 31, 2017

ShepHyken

By the way, it’s usually not the product that causes the customer to become angry. A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. Sit tight and enjoy the ride!

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