Measuring the customer experience: three key considerations
Eptica
JUNE 13, 2018
Date: Wednesday, June 13, 2018 Author: Taoufik Massoussi Measuring the customer experience: three key considerations. Published on: June 13, 2018. You also need to ensure that the metrics you choose, analyze both the rational, hard numbers (such as repeat customers and complaints), as well as the emotional factors.
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