How to reduce Average Handling Time and improve quality
Eptica
JULY 4, 2018
Date: Wednesday, July 4, 2018 Author: Anne-Merete Jensen - Senior Business Consultant How to reduce Average Handling Time and improve quality. Published on: July 04, 2018. This reduces agent time spent scrolling down the queue, lessens backlogs and improves AHT. Share this page on: Tweet.
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