2020 Call Center Technology Virtual Agent 
TechSee
JANUARY 14, 2020
The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Why agents are embracing the change. How call center automation will redefine agents’ careers.
Uniphore
JUNE 10, 2021
Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Along the way, we learned a lot about the obstacles customers and agents face today. Here are 10 ways the best call centers are thriving in the new normal while others are struggling to survive.
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TechSee
OCTOBER 9, 2018
trillion in spending — in the United States by 2020. The key to reaching this powerful demographic is by understanding that technology is central to their being. Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies.
TechSee
JANUARY 14, 2020
The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Rejecting doomsday predictions that robots will take their jobs, many agents are embracing AI technology.
VDS
SEPTEMBER 17, 2020
Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. The idea is to let technology handle mundane tasks, nuisance calls, and authentication, so your agents can focus on everything else. Intelligent Virtual Agent (IVA).
Interactions
JULY 2, 2020
2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.
PK
APRIL 16, 2020
Technology-driven solutions have transformed banking and finance over the past few years. Experts project that the financial services sector will spend over $300 billion on IT products and services through 2020 as firms invest in technology to advance their digital transformation efforts.
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