InMoment XI

FEBRUARY 3, 2022

It doesn’t matter what channel or touchpoint, your customers and employees should have a sense of consistency every time they interact with your brand. We suggest Microsurveys , social media and review sites, and live chat to gain the intelligence you need to compete for Gen Z’s loyalty. Check it out for free here!

Employee Experience 529

Employee Experience Brands Social Media Customer Experience 529

CSM Magazine

JUNE 10, 2022

e-commerce between 2020 and 2021, according to the LexisNexis True Cost of Fraud Study. LexisNexis calculates that in 2021, every $1 of fraud cost U.S. What’s more, 39% of consumers say they will never go back to a merchant that declines a transaction — leading to a significant loss in lifetime customer value. in 2020 and $3.13

E Commerce 52

E Commerce 2021 2020 Social Media 52

CSM Magazine

OCTOBER 25, 2022

Inflation in December 2021 stood at 6.4% It goes without saying that your email could get lost within a cluster of other brands competing for attention. Social media posts: they speak directly to consumers through a channel familiar to them. now it is hovering around 10%. Offering support and help.

Brands 52

Brands Management Customer Service Return on Investment 52

SurveySparrow

NOVEMBER 20, 2020

They want to interact with your brand without filling a long-form. They want assistance and support from your brand. Chatbots are designed to interact with the website visitors like a real-human. Moreover, a huge number of your customers daily use social media platforms like Facebook and Telegram, which supports chatbots.

E Commerce 52

E Commerce E-support Virtual Agent Brand Values 52

Magellan Solutions

AUGUST 13, 2021

Content moderation simply refers to the practice of analyzing user-generated submissions, such as reviews, videos, social media posts, or forum discussions. However, it won’t always grasp the full intent and context of a social media post or a customer comment. This is where content moderation comes in.

Social Media 40

Social Media Government Culture Brands 40

BirdEye

FEBRUARY 23, 2024

External communication This involves interaction with clients, customers, suppliers, and other external stakeholders. USP: Shapes your brand perception and attracts opportunities. An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity.

Communication 62

Communication Multi-Channel Culture Social Media 62

Russel Lolacher

JUNE 15, 2021

When coming across social media posts from some of my favourite thought leaders in the customer experience space, I replaced the word “customer” with “employee” and tweaked it to be internally focused, rather than externally. — Shep Hyken (@Hyken) May 16, 2021. That says a lot. Try it and see. #cx

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128