InMoment XI
FEBRUARY 3, 2022
It doesn’t matter what channel or touchpoint, your customers and employees should have a sense of consistency every time they interact with your brand. We asked Gen Z consumers about whether they used an influencer code to make a purchase in 2021, and if they are likely to use influencer discount codes in the upcoming year.
CSM Magazine
MARCH 13, 2024
With streamlined workflows and access to enhanced customer insights, agents could focus on delivering personalised, high-value interactions. “And more importantly, we have set the stage for Customer Care to deliver outstanding experiences, in line with our brand values.”
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Stella Connect
DECEMBER 7, 2021
. #1: Invest in Speed… Some of the biggest value drivers for modern service organizations include investing the tools and training needed to get to the root of customer issues quickly and efficiently to keep customer effort score low. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. #2:
CSM Magazine
JUNE 10, 2022
e-commerce between 2020 and 2021, according to the LexisNexis True Cost of Fraud Study. LexisNexis calculates that in 2021, every $1 of fraud cost U.S. And, as mobile transactions gain ground, the share of fraud costs from the mobile channel is rising, jumping from 5% to 39% of fraud costs in U.S. in 2020 and $3.13 About the Author.
Stella Connect
NOVEMBER 9, 2021
According to data from the National Retail Federation , 57% of shoppers this 2021 holiday season plan to make their purchases online. As a result, the virtual customer support agent is the only human connection customers may have with your brand, empowering your agents to help drive customer loyalty and higher purchase rates.
Stella Connect
SEPTEMBER 16, 2021
According to our 2021 customer service statistics , based on a study of over 1,000 individuals in the U.S., 53% of consumers say they would likely stop doing business with a brand after a negative customer service interaction. 3: Assess how well agents demonstrate brand voice and reflect brand values.
SurveySparrow
NOVEMBER 20, 2020
They want to interact with your brand without filling a long-form. They want assistance and support from your brand. Chatbots are designed to interact with the website visitors like a real-human. Chatbots Boost Brand Values. Thus your brand will achieve better user engagement. What is a Chatbot?
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