Education Services Group
MAY 12, 2021
This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far!
ChurnZero
MAY 11, 2021
Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. Here’s a roundup of our top five takeaways for Customer Success professionals from TSIA Interact 2021. . . TSIA (@TSIACommunity) May 4, 2021. . Only 27.2%
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TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. Based on research , more and more companies will be taking customer emotions into account in 2021 and beyond. consumers required assistance during the pandemic. Build Loyalty using the Blockchain.
TechSee
JANUARY 26, 2021
Customer service trends: Top predictions for 2021. More empathetic customer support is a critical trajectory for customer service in 2021. A recent survey by Aberdeen of 307 contact center leaders revealed a significant surge in remote work capabilities – a whopping 52% as of June 2020, and that is expected to increase through 2021.
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
November 16th, 2021 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Common mistakes brands encounter with local search and how to fix those. Four strategies to improve your local visibility for your business today. How companies have seen success by prioritizing their online reputation.
CX University
MARCH 4, 2024
This shift has not only redefined the customer experience but has also empowered businesses to create more personalized and meaningful interactions with their customers. It encompasses every interaction a customer has with a company, from the initial awareness stage to the post-purchase support.
ShepHyken
JANUARY 6, 2021
So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. The word for 2021 will be empathy. More than ever, empathy is at the root of a successful human-to-human interaction. The initial interaction is the starting point for automating processes or escalating the issue to a human.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
October 13th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST What types of structured and unstructured feedback should your team gather. What programs and processes you can put in place to use your feedback for driving growth.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
Schematics of successful interactions. Make sure to bring your questions to this exciting and interactive session, so you can build your perfect virtual agent! March 23, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How data + business logic keeps virtual agents in their "swim lane".
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. April 22, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. This webinar will cover: Key thresholds to determine the fit for conversational AI.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. November 9th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right.
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
September 21st, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Best practices for monitoring and managing online reviews. How to successfully enable your customer support team to be proactive with handling online customer feedback.and more!
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