ShepHyken

AUGUST 2, 2021

(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. Follow on Twitter: @Hyken.

Article 93

Article 2021 Customer Service Hospitality 93

Beyond Philosophy

JULY 7, 2022

For example, one of the primary differences between a brick-and-mortar place and an online exchange is the presence of people. But, then, you apply that to both experiences. So, in the online experience, how do you make up for the lack of a human representative? May 23rd, 2021.”

Retail 160

Retail Online Experience Interaction Technology 160

Hallmark Business Connections

MARCH 16, 2021

In 2021, it’s not so much about who you’d like to support your business and more about who can. And there’s no denying the collective wealth of the Baby Boomer generation: At 73 million strong , the 50-plus segment of shoppers commanded more than half of all consumer spending pre-pandemic. Encourage BOPIS shopping. What is BOPIS?

Marketing 98

Marketing Social Media Retail Insurance 98

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. In their March letter to shareholders, CEO Barry McCarthy says that time is over: “You won’t see us investing in or owning something that doesn’t serve our connected fitness strategy.” Products & Experiences.

Financial 98

Financial 2022 Leadership Apparel 98

Lumoa

APRIL 28, 2020

New technology has driven organizations to undergo digital transformations, as a result, we see a shift in consumer behavior. Apps, machine learning, AI and other types of new technology have made it possible for consumers to do almost whatever they want- whenever they want– wherever they want.

Customer Experience 83

Customer Experience Customer Journey Mapping Omnichannel 2021 83

TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. In 2021, remote support has become a standard in customer service and is here to stay. Visual transformation will augment digital experiences.

Customer Service 109

Customer Service Demo Engagement Customers 109

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. In their March letter to shareholders, CEO Barry McCarthy says that time is over: “You won’t see us investing in or owning something that doesn’t serve our connected fitness strategy.”

Financial 52

Financial 2022 Leadership Apparel 52