TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic. According to Accenture , 75% of consumers are more likely to purchase from a company that knows their name and purchase history.
InMoment XI
FEBRUARY 3, 2022
This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and gets everything done faster than ever. From these numbers, it’s clear social media influencers will continue to, well, influence the emerging consumer. Revolutionary even.
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delighted
JUNE 3, 2021
Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.
ShepHyken
JANUARY 6, 2021
So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. Consider the result of the more than 1,000 consumers we surveyed for our 2020 Achieving Customer Amazement Survey. The word for 2021 will be empathy. Customers enjoy feeling connected—when companies know who they are—even if it’s at a digital level.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms.
ShepHyken
AUGUST 9, 2021
CMSWire) By understanding and tapping into those emotions, brands can build powerful connections that create fierce advocates. Customer Service Benchmark Report – 2021 by Hiver. Consumer Reports) Public rants may not get the results you want. Customer Experience Starts – and Stops – With Emotions by Kristi Knight.
TechSee
FEBRUARY 16, 2021
This is underlined by a January 2021 survey , where 65% of U.S. consumers reported requiring technician assistance during the current pandemic. The same survey indicates that the demand for remote assistance is high, with 52% of consumers willing to use remote guidance to resolve issues themselves due to safety considerations.
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