2021 Connections Consumers Touchpoint 
InMoment XI
FEBRUARY 3, 2022
This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and gets everything done faster than ever. From these numbers, it’s clear social media influencers will continue to, well, influence the emerging consumer. Revolutionary even.
TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic. view of customers by accumulating data from the various touchpoints that a customer may use to contact a company.
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delighted
JUNE 3, 2021
Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.
Upstream Works
NOVEMBER 19, 2020
The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. A distributed workforce at scale will be viewed as the norm going into 2021. Connectivity and communications will no longer be centralized in the same way. Supporting a Distributed Workforce.
Optimove
OCTOBER 20, 2022
With inflation continuing to run at 40-year high levels, consumers are more careful about getting the most out of their dwindling purchasing power. Any consumers with variable interest rate debt, such as a home equity line, have seen their monthly payments increase in line with the rising interest rates. Less confidence, less spending.
Hello Customer
MAY 19, 2021
Organizations have multiple touchpoints which define their level of customer centricity. We think of touchpoints such as digital channels and salespeople, but many often forget the one that is perhaps the most important, the contact center. Human channel. To wrap up. And it won't disappear any time soon.
Education Services Group
MAY 12, 2021
I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far! Monster’s use case was particularly poignant as it identified the touchpoints at which human intervention will be simply helpful versus truly essential.
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