TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic. view of customers by accumulating data from the various touchpoints that a customer may use to contact a company.
InMoment XI
FEBRUARY 3, 2022
That’s why we put a magnifying glass over these emerging consumers and employees in our recent 2022 Experience Trends report , to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees.
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delighted
JUNE 3, 2021
Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.
ShepHyken
MAY 24, 2021
With a growing number of consumers influenced by word-of-mouth, don’t let your customers slip away! Best Customer Retention Techniques for Startup in 2021 by Luke Fitzpatrick. Influencive) Here are some of the best customer retention techniques for startups in 2021, that’ll help you to not only retain and grow your customer base.
CustomerSuccessBox
JULY 22, 2022
You risk going from hero to zero very rapidly unless the consumer is the primary emphasis at every touchpoint. The phrase “ customer touchpoints ” goes beyond being a trendy phrase. What are Customer Touchpoints? The term “touchpoints” refers to a variety of customer interactions with a business.
InMoment XI
NOVEMBER 8, 2023
RG 271—Closing the Inner and Outer Loop One of the critical regulatory guidelines that financial firms must adhere to is Regulatory Guide 271 (RG 271) , introduced by ASIC following the Royal Commission in 2021. To deliver on this covenant, financial services firms must gain insights into member preferences, needs, and expectations.
Optimove
OCTOBER 20, 2022
With inflation continuing to run at 40-year high levels, consumers are more careful about getting the most out of their dwindling purchasing power. Any consumers with variable interest rate debt, such as a home equity line, have seen their monthly payments increase in line with the rising interest rates. Less confidence, less spending.
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