SmartKarrot
JUNE 11, 2021
You can also hone your skills, increase earning potential, and expand professional network. In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. The course is designed for early career professionals.
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jeanne Bliss, Founder and CEO at Customer Bliss. Follow on LinkedIn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
OCTOBER 5, 2021
What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. The post Happy CX Day 2021!
Lumoa
MARCH 21, 2023
-Isabella Villani The Power of Customer Experience Author: Martin Newman | Buy the book here “I’ve been living and breathing customer experience since I started my career on the shop floor of my father’s retail opticians in Glasgow 38 years ago. “ “ Who should read it?
Beyond Philosophy
MAY 12, 2021
When I read that headline from Verint, an organization specializing in the Voice of Customer, it struck a chord with me—a minor one with lots of extra dissonance. Could we face a big gap between what customers expect and what organizations are prepared to deliver when we emerge from this past year? . Technology Can Help.
ShepHyken
OCTOBER 3, 2022
Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. CMSWire) As a customer experience professional, do you have to be a trained statistician?Thankfully, As we all know, statistics play a big role in measuring customer satisfaction and tracking progress over time. Thankfully, no.
ClearAction
MARCH 22, 2024
CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. Prevent data silos.
Expert insights. Personalized for you.
22 
Let's personalize your content