2021 Customer Success Metrics User Experience 
ChurnZero
OCTOBER 5, 2021
Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Another one of our favorite moments was our Founder, You Mon Tsang’s well attended session on the “ Top Customer Metrics For Your Board and Investors and How to Nail Them with ChurnZero’s CEO.”
SurveySparrow
SEPTEMBER 20, 2021
Customer Satisfaction Score (CSAT). User experience feedback. Overtime trends reporting for CX metrics. A 15-day free trial is available for all plans except Custom, for which you’ll need to book a demo. If you don’t know, it was also recently named the G2 leader in Customer Success.
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SurveySparrow
FEBRUARY 17, 2021
It is all the more effective because it comes directly from your customers, and not from a 3rd party that sends secondary research results. The best way to thrive in your business is by having a customer retention strategy. . Here is why sending customer satisfaction surveys questions in 2021 is a must: 1.
SurveyGizmo
JANUARY 3, 2023
While true that CX reached new heights in 2021, 2022 has seen CX quality scores fall back to pre-pandemic levels in the U.S. Forrester reports that the average CX Index score declined “across all 13 verticals that we study…from an all-time high of 72 in 2021 to 71.3 We need to improve on 2022. in 2022 on our 100-point scale.”.
Gainsight
JULY 1, 2022
We’ve included current data on the state of PLG, the defining metrics, and the tools companies are using to leverage their new strategies. A PLG motion exists in 58% of companies; however, most companies are not effectively tracking PLG metrics. 43% of companies use free trials to optimize their customer acquisition.
Totango
SEPTEMBER 17, 2021
It also gives you an opportunity to deliver them a data-driven, customized experience and demonstrate how your product meets their individual needs. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Why is it so common? Try it free.
West Monroe
JANUARY 24, 2022
High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Key trends. Taking action.
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