TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Kustomer

JANUARY 6, 2021

Whether you’re juggling dozens of channels, looking to scale, or want more insight into your team’s performance, it can be complex and intimidating to even know where to start. Do you invest in new technology? Next, Kustomer suppressed the unnecessary notifications from their e-commerce platform that did not add value.

E Commerce 98

E Commerce Multi-Channel E-support Fashion 98

Kustomer

JANUARY 7, 2022

While e-commerce continues to gain significant ground, Accenture does report that shoppers are also looking forward to in-store, in-person experiences once again. While customer support teams are just one facet of the consumer CX journey, they are critical in providing a much-desired human touch for shoppers.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

CSM Magazine

MAY 27, 2021

Europa Contact Centre , the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. The systems provide a personalised experience on the channel of the customers’ choice, giving Europa’s team the tools to deliver the highest quality service.

Multi-Channel 52

Multi-Channel E Commerce E-support Entertainment 52

Kustomer

JULY 28, 2022

The global pandemic, the remote work movement, the advancement of commerce technology — are all factors that have contributed to a shift in the consumer mindset. Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

SurveySparrow

NOVEMBER 30, 2020

Leading businesses have invested in cutting edge technology to augment their customer experience management. Virtual Assistants : According to Gartner reports, 15% of customer service interactions will be handled by a virtual voice assistant in the year 2021. Interacting with voice technology feels like talking with a friend.

Customer Experience 52

Customer Experience Customer Journey Mapping E Commerce Multi-Channel 52

Comm100

FEBRUARY 25, 2021

Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. Here are five ways to easily improve customer service in healthcare in 2021 and beyond. Say yes to Omnichannel .

Healthcare 52

Healthcare Customer Service Omnichannel Multi-Channel 52