5 Top Customer Service Articles For the Week of February 15, 2021
ShepHyken
FEBRUARY 15, 2021
How to Create a Customer Service Plan that Drives ROI by Krishna Charan. It takes a fairly deep dive into creating a customer service plan that generates ROI. My Comment: Following up on our third submission for this week’s Top Five articles, here’s another point of view regarding the ROI of customer service.
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