2022 Article Customer Focused Employee Experience 
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Understanding what gives your customers “gratification” will help you meet and exceed their expectations.
ShepHyken
FEBRUARY 28, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s all about how customers relate to and with the brand. I found this article fascinating, and I think you will, too!
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ShepHyken
APRIL 11, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article starts with a short case study of Panera which offered all their “Unlimited Sip Cup” to their “members” for $8.99/month.
ShepHyken
MARCH 28, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe.
ShepHyken
MAY 23, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. Here are my top five picks from last week.
Experience Investigators by 360Connext
FEBRUARY 1, 2022
This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Article] Want Greater CX Success?
ShepHyken
NOVEMBER 29, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation.
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