2022 Customer Expectations Loyalty Programs Technology 
ShepHyken
APRIL 25, 2022
(Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey. They also expect a faster, more intimate interaction and the option for automation technology, according to a press release on the findings.
Currency Alliance
DECEMBER 7, 2021
There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.
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Retently
APRIL 5, 2024
Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. However, with technological advancements, now most companies operate in both spaces: in-store and online.
West Monroe
JANUARY 1, 2024
She is responsible for system strategy and digital innovation including the ongoing development of Providence’s integrated strategic and financial plan, marketing and digital experience, and product and technology incubation. On This is Digital, we've talked a lot about customer expectations and shifting customer expectations.
SurveySensum
JULY 7, 2023
But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product.
SurveySensum
JULY 7, 2023
But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product.
Strativity
APRIL 27, 2023
Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. Technology is a means, not an end. That’s not the case.
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