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Key Insights to Guide your CS Strategy in 2022

Totango

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022.

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25 Market Research Questions You Need To Use In 2022!

SurveySparrow

Well, one of these failures happened because of their poor market research. Yes, Coca-Cola’s highly ambitious product, C2, which was half regular and half diet coke, tanked badly as they didn’t ask the right questions to the right audience during market research. In this blog, we’ll cover: What is Market Research.

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The Bots Have Eyes: Why the Evolution of Visual Chatbots Has Entrepreneurs Excited

TechSee

The first bots were used in the finance industry more than a decade ago, automatically buying and selling equities based on key market indicators. It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC.

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Best ways to use CRM

ViiBE Blog

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! You can also use your CRM to track your sales pipeline and manage your digital marketing campaigns.

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Gainsight announces new capabilities to drive durable growth

Gainsight

The capabilities within Nucleus are designed to digitally scale collaboration, education, support, and efficiently drive success across all stages of the customer journey. recommended e-learning paths. Christine Friscic, Director, Product Marketing at Gainsight. Product documentation. Thought leadership.

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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. How are B2B companies driving customer experience? B2B companies have also started focussing more on customer experience (CX) owing to the increase in demand. Organizations emphasizing customer experience enjoy 1.5

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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Touchpoints Post-purchase services, customer support, loyalty programs. Use the data to create similar experiences for other customers. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. Identify what is working and promote that.

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