2022 Information Technology Virtual Agent 
Upstream Works
DECEMBER 20, 2022
Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. Unlike legacy technologies that are fully-formed when deployed, AI-based applications are iterative – they get better the more you use them. Virtual Agent. In 2023, it will become table stakes.
CSM Magazine
DECEMBER 14, 2021
With that in mind, below are some of the ways you can expect artificial intelligence to shape customer service in 2022 and beyond. It is vital to remember that chatbots and virtual agents are better suited for lower-level questions and requests at this point in the game. Faster Response Times. Much More Proactive Service.
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Interactions
JUNE 2, 2022
Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Communicating travel and safety updates.
TechSee
MARCH 7, 2022
The role of technology is more important than ever in improving customer service and operational efficiencies. As customers have come to expect and even prefer do-it-yourself, online self-service options, businesses have embraced new technologies and trends to optimize the digital service experience. What is Customer Self Service?
Solvvy
OCTOBER 12, 2022
Here’s everything you need to know about these solutions, including how they work and the technology that allows them to deliver relevant and accurate information, simulate human conversations, and provide value to your operation. AI allows machines to process information similarly to the way that people do.
Lumoa
NOVEMBER 30, 2022
Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Drawbacks of conversational AI.
Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.
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