2022 Measurement Roadmap ROI 
CustomerSuccessBox
DECEMBER 9, 2021
Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward.
Lithium
NOVEMBER 1, 2022
An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?
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Think Customers
DECEMBER 13, 2021
Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.
Gainsight
JULY 5, 2022
According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Grasping the Reach of Customer Success.
SurveyGizmo
DECEMBER 21, 2022
When you monitor sentiment, you try to measure the tone, context, and feeling from customer actions. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster.
Gainsight
JUNE 11, 2021
Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. And value should be measured at each stage of the engagement/adoption funnel. Define your baseline and transform outcomes into measurable objectives while defining the process for gathering inputs.
West Monroe
JUNE 20, 2022
2022 Outlook: The Future of Healthcare & Life Sciences. Organizational culture is often cited as the greatest obstacle to achieving measurable results with data. To meet these challenges head-on, many providers have initiated measures to ensure data fluency and democratized data across their business. Featured Content.
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