Lumoa

MARCH 3, 2023

Why Financial Services Companies Should Focus on CX Now That a Recession is Approaching According to Ekaterina Mamonova, when a brand makes a promise, and its CX delivers on it well, it produces a positive feedback loop that supports brand integrity and brand values.

Financial 83

Financial 2023 Metrics Loyalty 83

Daniel Group

JULY 1, 2023

Welcome to Success Strategies | July 2023 Are You Losing Customers and Hurting Your Brand Because of Poor CX? Is poor CX causing customer loss and brand damage? In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty.

Brands 52

Brands 2023 B2B Touchpoint 52

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. The ideal video provides a space to present your brand values. Such experiences are the foundation of higher brand loyalty and better sales.

Communication 52

Communication 2023 Social Media Travel 52

Strativity

APRIL 27, 2023

The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world.

2022 52

2022 Roadmap Customer Relationships Brands 52

BirdEye

DECEMBER 8, 2023

billion in 2023 alone. Leverage social media platforms Social media management builds brand awareness and customer loyalty. This can increase brand recognition, customer retention, and business growth. Customer loyalty programs: Implement loyalty programs rewarding repeat customers with discounts or exclusive offers.

Marketing 58

Marketing Social Media Advertising B2B 58

SmartKarrot

SEPTEMBER 25, 2020

Over 40% of the customer interactions will be automated via AI and MI by 2023. You have to nurture the customer’s ambitions, modify your delivery accordingly, and proactively improve your brand value. In a nutshell, it’s all about how precisely you can deal with customer retention and loyalty.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8