ShepHyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. How do you keep your loyal customers? How do you keep your loyal customers? Next is my commentary on self-service and convenience, featuring findings from our customer service research.

2023 14

2023 Article Customer Service Contact Center 14

SurveySensum

JULY 18, 2023

According to the ‘ The State of Personalization 2023 ’ report by Segment, 85% of businesses believe they are offering personalized experiences, but only 60% of consumers seem to think that’s the case. But why is personalization such an important strategy in ensuring a positive customer experience in retail?

Retail 52

Retail Customer Experience Touchpoint 2023 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase.

Retail 52

Retail Customer Experience Sports Customers 52

ShepHyken

OCTOBER 6, 2023

He writes about the strategies and tools to build customer loyalty. Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. This includes smoother interactions, personalized recommendations, and a proactive approach to customer needs.

2023 62

2023 Loyalty Social Media Loyalty Programs 62

Currency Alliance

DECEMBER 20, 2022

This is caused by many factors beyond the scope of this article, but the result is that customers are more conscious about value, and companies are focusing more on cost control. Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Retently

JANUARY 25, 2023

Gone are the days when you could drop-ship your way to success, customer experience and customer lifetime value becoming more immediate priorities. billion active iPhones worldwide (in 2023) and expected low opt-in rates , the update was bound to considerably impact the $327,1 billion mobile advertising industry. With over 1.8

Loyalty Programs 31

Loyalty Programs Advertising Loyalty Social Media 31

BirdEye

APRIL 7, 2023

Let’s look at some of the most critical marketing KPIs you must track in 2023. With so many paid and organic marketing campaigns, knowing which brings the most leads, revenues, and customers is crucial. It is also possible that a lead had more than one touchpoint before becoming a customer. So what should you look out for?

2023 52

2023 Marketing Social Media Return on Investment 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

BirdEye

NOVEMBER 29, 2023

The digital era has revolutionized how customers discover and purchase furniture. Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Verified profiles increase trust and accessibility for potential customers actively searching for furniture.

Marketing 57

Marketing 2024 Advertising Social Media 57

BirdEye

OCTOBER 27, 2023

Businesses might be well-equipped with advanced digital tools and modern-day strategies to attract customers. However, the quest to find the “perfect solution” to customer acquisition remains timeless. Customer acquisition is the backbone of a business’s growth and sustainability. Aim for more customer reviews 7.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

Currency Alliance

DECEMBER 7, 2021

I encourage you to keep experimenting because the constraint with AI is not the technology, but the lack of sufficient or clean data – two aspects covered by our Loyalty Imperatives. Most programs do a fairly good job focusing on frequent customers. Customer centricity implies that you build solutions around customer needs.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

BirdEye

DECEMBER 8, 2023

billion in 2023 alone. However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. Carpet cleaning marketing is all about strategically promoting carpet cleaning services to attract customers and increase business visibility. This blog is all about that.

Marketing 57

Marketing Social Media Advertising B2B 57

SurveySensum

MAY 11, 2023

And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course!

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

ShepHyken

JANUARY 4, 2024

He shares five practical strategies businesses can use to increase customer retention rates. These retention strategies will build your company a community of happy customers. Why would they go elsewhere if you’ve delivered a five-star customer experience?

Loyalty 65

Loyalty Customer Retention Social Media 2024 65