Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.
Upstream Works
DECEMBER 20, 2022
In 2023, it will become table stakes. Unlike legacy technologies that are fully-formed when deployed, AI-based applications are iterative – they get better the more you use them. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now.
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Think Customers
MARCH 2, 2023
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. are getting louder by the day.
PK
APRIL 16, 2020
Technology-driven solutions have transformed banking and finance over the past few years. Experts project that the financial services sector will spend over $300 billion on IT products and services through 2020 as firms invest in technology to advance their digital transformation efforts.
TechSee
SEPTEMBER 27, 2023
NEW YORK, September 27, 2023 – TechSee , the leading company for remote visual experiences, today announces that it has launched Sophie AI, the first MultiSensory AI Agent for customer service. Recognized by Gartner as a Cool Vendor in Customer Service, TechSee’s technology has won multiple awards.
Uniphore
AUGUST 12, 2021
Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Multimodal Virtual Agent Implementation and Best Practices. View Webinar.
CSM Magazine
NOVEMBER 3, 2022
The study, which was conducted among senior customer experience and technology leaders across several industries, looked to understand the trends, challenges, aspirations and expectations around customer experience. virtual assistants such as Siri or Alexa) and respond appropriately. Get better data/analytics from systems (48%).
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