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What a string of semaglutide biosimilars could mean for Mainland China

Clarivate

However, availability of cost-effective biosimilars of semaglutide starting 2026 is likely to influence patient perception of the drug in a price-sensitive Chinese market, especially for obese patients in the absence of reimbursement for weight loss drugs.

2024 52
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Gartner Predicts No Reduction in Customer Service Spending in Coming Year

CSM Magazine

Nearly all CFOs prioritise, and will continue to prioritise, digital investments over categories such as sales or research and development, focusing particularly on technologies that enhance current revenue streams or new digital products and services.

2026 52
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Global Customer Success Software Market share: 2022 Edition

CustomerSuccessBox

million in USD (2026). from 2021 – 2026. If it is well-executed, that’ll be the differentiator for them and by gaining customer loyalty they sustain in the competition. Sales and marketing teams will share the highest revenue in the market of customer success platform. It will grow from 978.22

2022 52
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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022

Think Customers

In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026. Online spending accounted for nearly 20 percent of all retail sales in 2020, amidst a total of $791.70 billion spent online with U.S. To learn more.

2022 52
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Walgreens Captures Consumer Concerns with Care Clinics

NetBase

In recent years, and under pressure to reinvent themselves, drugstores everywhere began adopting the e-commerce side of retail as giants like Amazon monopolized sales of everyday items. during 2021-2026, keeping an eye on this part of the spectrum could be beneficial to those companies looking to invest or trailblaze.

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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan.

2022 52
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Delighted's retail customer experience guide for 2020 and beyond

delighted

Although a retail sale can occur through a variety of channels such as brick and mortar (physical store), online, direct email, in-app, and more, what qualifies the transaction as retail is that the product’s end-user is the buyer. According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026.

Retail 40