Airlines Brands Customer Focused Customer Service Representative 
Experience Investigators by 360Connext
MAY 16, 2023
This proactive, customer-focused approach made me a loyal customer. Sometimes proactive problem-solving is simply communicating directly with the customer. Customers have bad experiences. And when that does happen, they want to hear directly from the brand. Say Sorry First and Mean It Things happen.
Service Untitled
APRIL 8, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.
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LiveChat
AUGUST 3, 2018
It’s easy to envy great brands for their loyal customer base or their fabulous products. However beneath that sheen of success, we don’t get to see the thousands of hours spent in building businesses that are ready to weather any storm, withstand intense competition, and please the most exacting customer.
SurveySensum
FEBRUARY 20, 2024
Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. The impact of going the extra mile to boost customer satisfaction is significant.
SurveySensum
FEBRUARY 20, 2024
Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. The impact of going the extra mile to boost customer satisfaction is significant.
Tricia Morris
JUNE 26, 2015
Customer service agents deserve a lot of credit, fielding complaints and working to solve product and service issues for hours each day, all while trying to do so with a smile or at least not feeling frustrated themselves. It’s a brand and CEO differentiator when you’re doing it right.
ShepHyken
AUGUST 22, 2022
My Comment: Marketing has traditionally been about getting customers to want to do business with a company or brand. The trend over the recent years has been to put customer experience under the responsibility of the CMO. The airline industry has been plagued with all kinds of problems that are not very passenger friendly.
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