Airlines, Consumers, Customer Care and Customer Expectations

Managing Customer Expectations Like a Pro – Featuring Mike Miller and Vikas Bhambri

Kustomer

SEPTEMBER 7, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss how to manage different types of customer expectations and service expectations during a global pandemic. Intro Voice: (00:04).

Customer Expectations

Customer Expectations Management Communication Customers

Managing Customer Expectations Like a Pro with Mike Miller and Vikas Bhambri

Kustomer

OCTOBER 22, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss managing customer expectations during a global pandemic. Companies are integrating AI into their CX to get a better handle on customer care.

Customer Expectations

Customer Expectations Management Communication Customers

Managing Customer Expectations Like a Pro with Mike Miller and Vikas Bhambri

Kustomer

OCTOBER 22, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss managing customer expectations during a global pandemic. Companies are integrating AI into their CX to get a better handle on customer care.

Customer Expectations

Customer Expectations Management Communication Customers

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Customer Care: Dealing with a crisis you couldn’t plan for

Qualtrics

APRIL 27, 2020

Customer Care Managers are used to dealing with regular surges in demand. Most customer care centers (also referred to as contact centers) have an established process, planned months in advance to ensure they cope adequately and maintain the customer experience. Future of Customer Experience, PwC 1.

Customer Care

Customer Care Airlines Retail Social Media

The Importance of Customer Self Service Portal

Kayako

MAY 13, 2022

Customer satisfaction affects the bottom line because it is a critical predictor of retention and repeat revenue. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves.

White Paper

White Paper E Commerce E-support Customer Satisfaction

Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

JUNE 14, 2023

Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Meanwhile, 50% of consumers will likely switch to a rival after just one bad support experience. And you’re not alone in feeling that way.

NPS

NPS Customer Centricity Loyalty Presentation

North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

CSM Magazine

AUGUST 22, 2019

With a new emphasis on the importance of customer data, support leaders hold some of the companies most valuable insights. In order to feed that back into the organization, their responsibilities and internal footprint are changing and, simultaneously with customer expectations, they must evolve. SVP, Customer Care, Samsung.

Customer Service Strategies

Customer Service Strategies Customer Service Airlines Chief Customer Officer

5 Reasons Why Social Media Is Critical for Great Customer Service

Win the Customer

NOVEMBER 14, 2016

Think about it: why would a customer wait for weeks for an email response when they can tweet a brand and get an answer immediately? In the UK, more and more consumers are refusing to accept poor quality customer service. Let your customers rave. It’s also a great way to show others that your brand cares about them.

Social Media

Social Media Customer Service Multi-Channel 2014

How Direct Messaging Creates an Incredible Customer Experience

Oracle

NOVEMBER 29, 2018

Dan and Joey begin their discussion by examining the book, Message Me , by Joshua March, CEO of Conversocial , one of the leading digital customer care platforms. According to March, direct messaging is going to become “the future of customer service.” ” Customer expectations.

Customer Experience

Customer Experience Airlines Social Media Customer Care

Differences Between Social Media Monitoring and Listening

Lithium

AUGUST 21, 2019

By understanding each concept, your business can improve customer interactions on social media and better understand which issues matter to your audience. If you’d like a refresher on customer expectations and care best practices before reading on, check out our Digital Customer Care Playbook.

Social Media

Social Media Airlines Exceptional Customer Service Loyalty

Differences Between Social Media Monitoring and Listening

Lithium

AUGUST 21, 2019

By understanding each concept, your business can improve customer interactions on social media and better understand which issues matter to your audience. If you’d like a refresher on customer expectations and care best practices before reading on, check out our Digital Customer Care Playbook.

Social Media

Social Media Airlines Exceptional Customer Service Loyalty

Differences Between Social Media Monitoring and Listening

Lithium

AUGUST 21, 2019

By understanding each concept, your business can improve customer interactions on social media and better understand which issues matter to your audience. If you’d like a refresher on customer expectations and care best practices before reading on, check out our Digital Customer Care Playbook.

Social Media

Social Media Airlines Exceptional Customer Service Loyalty

Differences Between Social Media Monitoring and Listening

Lithium

AUGUST 21, 2019

By understanding each concept, your business can improve customer interactions on social media and better understand which issues matter to your audience. If you’d like a refresher on customer expectations and care best practices before reading on, check out our Digital Customer Care Playbook.

Social Media

Social Media Airlines Exceptional Customer Service Loyalty

What is Proactive Customer Service and How to Implement It?

ProProfs Chat

DECEMBER 22, 2019

But, with the overwhelming consumer demands and customer expectations, you cannot afford to negate the importance of satisfactory customer services. . The secret lies in digging into the specifics of customer support and market trends to churn out solutions that fit into customer expectations.

Customer Service

Customer Service Social Media Customer Retention Loyalty

This is What Exceptional Customer Service Looks Like In 2018

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Exceptional Customer Service

Exceptional Customer Service 2018 Customer Service Hotels

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs

Comm100

NOVEMBER 6, 2017

As of last year, at least 86% of Fortune 500 companies have an active Twitter account, and more than 50 million small businesses use Facebook to connect with consumers. As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows.

Social Media

Social Media Customer Service White Paper Airlines

Breaking down the walls: Loyalty Magazine Awards 2019

Currency Alliance

JUNE 19, 2019

Asia Miles, the loyalty program of Cathay Pacific airline group, teamed up with Accenture to do just this. The technology was deployed as part of an ‘Unlock More Miles’ campaign with the airline’s dining partners in Hong Kong. When I last converted a hotel currency into United Airlines MileagePlus, it took three or four business days.

Magazine

Magazine Loyalty 2019 Loyalty Programs

9 Unmissable Reasons Why You Need to Care about Social Media Customer Service

Comm100

OCTOBER 17, 2017

Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Social Media

Social Media Customer Service Download Customer Care

CXDNA Update

Managing Customer Expectations Like a Pro – Featuring Mike Miller and Vikas Bhambri

Managing Customer Expectations Like a Pro with Mike Miller and Vikas Bhambri

Webinars

Trending Sources

Managing Customer Expectations Like a Pro with Mike Miller and Vikas Bhambri

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Customer Care: Dealing with a crisis you couldn’t plan for

The Importance of Customer Self Service Portal

Understanding Negative NPS Score: Causes, Impact and Solutions

North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

5 Reasons Why Social Media Is Critical for Great Customer Service

How Direct Messaging Creates an Incredible Customer Experience

Differences Between Social Media Monitoring and Listening

Differences Between Social Media Monitoring and Listening

Differences Between Social Media Monitoring and Listening

Differences Between Social Media Monitoring and Listening

What is Proactive Customer Service and How to Implement It?

This is What Exceptional Customer Service Looks Like In 2018

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs

Breaking down the walls: Loyalty Magazine Awards 2019

9 Unmissable Reasons Why You Need to Care about Social Media Customer Service

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