5 Top Customer Service Articles for the Week of November 26, 2018
ShepHyken
NOVEMBER 26, 2018
My Comment: This short article reminds us that no matter how much you are investing – or plan to invest – in technology to deliver a better customer experience, your first investment should be in the morale of your people. Customer Retention Made Easy by Samir Palnitkar. Customer Experience by Tom Fishburne.
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