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5 Top Customer Service Articles for the Week of November 26, 2018

ShepHyken

My Comment: This short article reminds us that no matter how much you are investing – or plan to invest – in technology to deliver a better customer experience, your first investment should be in the morale of your people. Customer Retention Made Easy by Samir Palnitkar. Customer Experience by Tom Fishburne.

Article 81
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5 Top Customer Service Articles For the Week of April 17, 2017

ShepHyken

My Comment: There is a difference between a customer loyalty program and a customer retention program. A repeat customer may not be a loyal customer. The goal of saving a defecting customer isn’t about making them loyal. United Airlines and the Dollars and Cents of Customer Experience by Augie Ray.

2017 79
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5 Top Customer Service Articles for the Week of December 3, 2018

ShepHyken

On a recent flight, the author of this article met “Captain Adams,” who not only flew the plane but set the culture, empowered the crew and was the perfect example of a leader focused on the customer experience. The Mount Rushmore of Customer Service Leaders by John DiJulius. by Manish Nepal .

Article 102
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5 Top Customer Service Articles For the Week of May 15, 2017

ShepHyken

A Look at Southwest Airlines 50 Years Later by Joseph Guinto. (D My Comment: Let’s start this weeks’ Top Five articles roundup by wishing Southwest Airlines a Happy 50th Birthday! There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. .

2017 69
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5 Top Customer Service Articles For the Week of April 6, 2020

ShepHyken

Improve customer loyalty and retention by focusing on relationships by Sarah Olson. Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. The other is more of a marketing program that rewards customers for coming back.

Article 76
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5 Top Customer Service Articles For the Week of January 27, 2020

ShepHyken

The airline didn’t need to see my boarding pass. Plenty of ideas on how to create employee satisfaction, employee engagement and the positive impact it has on the company and its customers. Customer Retention Strategies To Explode Your Business In 2020 by Matt Duczeminski. Don’t just attract new customers.

2020 26
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5 Top Customer Service Articles For the Week of October 3, 2016

ShepHyken

This is a world-wide celebration and some great people in Rwanda remind us that the celebration is not only for customers, but for employees as well. Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline.

2016 124