Article Customer Service Strategies Effort Score Sales 
InMoment XI
OCTOBER 10, 2023
In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. KPIs, as the name suggests, are indicators.
ShepHyken
MAY 16, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Tracking the Customer Service Metrics That Really Count? There’s quite a bit packed into this short article.
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ShepHyken
JULY 24, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s a decent short-term strategy, but if you’re building a company for the long-term, you need lots of loyal customers.
delighted
JANUARY 20, 2022
Insights into customer satisfaction can help your brand develop better products, create breakthroughs in service delivery, attract ideal customers, and optimize business operations. It can also assist your company with developing and, most importantly, maintaining positive customer relationships. . Customer Effort Score.
ProProfs Chat
DECEMBER 4, 2020
Understand that besides your delighted customers, happier employees also act as business promoters in the market. In fact, employees who are engaged more are likely to improve customer relationships, with a resulting 20% increase in sales. Understand that you’re not just using customer service as a marketing strategy here.
ShepHyken
MAY 24, 2019
This week we feature an article by Gaetano DiNardi who discusses how many customer service surveys are not giving you proper data and suggests how to improve them. Nextiva has put together a series of 60+ questions crafted to perfectly fit into the three most common rating scales: Customer Satisfaction (CSAT).
ShepHyken
APRIL 2, 2021
This week we feature an article by Hannah McCabe , Director of Demand at Stella Connect by Medallia. She shares common misconceptions about customer service and offers ways to fight them in order to provide great customer experiences. Misconception #2: Customers only want self-service options. of all sales.
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