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The Customer Service Ritual that Takes Place at Every Meeting

ShepHyken

John Foley served as a Marine Corps jet fighter instructor and was the lead solo pilot of the Blue Angels. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. What a wonderful way to start the meeting. And sometimes it’s the way you close the meeting.

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Jottings from a CEO Note Book: How to Get (and Stay) in Touch with Your Customers

CSM Magazine

About the Author. Heather Foley is a consultant at etsplc.com. Perhaps it’s time to cross that threshold. Otherwise, you’ll not only be out of touch with people, you’ll be out of touch with the most important of people – your customers.

Books 68
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Brand Move Roundup – April 7, 2020

C Space

In its home country, the company has provided its employee education center to medical authorities for the purpose of being used as a patient care center. NHL team Vegas Golden Knights owner Bill Foley and the Vegas Golden Knights Foundation have announced a $1m donation to the Nevada COVID-19 Task Force.

2020 52
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Debunking voice recognition myths

Customer Interactions

“The biggest clue may lie in his voice…” (CNN 24 August 2014) The recent tragic news regarding James Foley has brought voice recognition into the media spotlight as authorities endeavor to identify the perpetrator of this heinous crime.

2014 28
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Must-see healthcare sessions at X4 2020

Qualtrics

Thursday will see Ryan Smith return to the mainstage, alongside talkshow legend Ellen Degeneres and renowned researcher and author of no fewer than 5 New York Times bestsellers, Brené Brown. Charlene Foley, VP, Head of Exceptional Experiences, Blue Cross NC. And that’s just day 1! Take an XM deep-dive into Healthcare.