CSM Magazine

JANUARY 29, 2021

However, avoid keyword-stuffing that can compromise your authority. About the Author. Stefan Smulders is a SaaS Entrepreneur who Bootstrapped to €3M ARR in just 1 year. Stefan is a Vegan and a proud Father. Carefully Plan InMail Messaging. Make sure you focus your message around the needs and interests of the recipient.

Social Media 98

Social Media Connections B2B Engagement 98

SurveySensum

DECEMBER 12, 2023

Keep Your Surveys Safe & Secure Request a Demo Author bio: Stefan Smith , Head of Marketing, brings 11+ years of marketing expertise. A prolific thought leader, Stefan’s insights inspire through keynotes and articles. A visionary leader, he has sculpted impactful B2B and B2C campaigns, propelling brand growth.

B2C 52

B2C Customers Feedback B2B 52

ijgolding

SEPTEMBER 13, 2018

Having worked with my good friend, Stefan Osthaus, for many years, it is never a surprise to constantly find him looking for new, innovative ways to help others improve their effectiveness in the field of customer experience. It was therefore with great excitement that I recently learned of Stefan’s new approach to address the issues.

Roadmap 67

Roadmap Books Consulting Workshop 67

ShepHyken

AUGUST 12, 2019

The Magic That Makes Customer Experiences Stick by Stefan Thomake. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Drucker (or Deming) said, “You can manage what you don’t measure.” No sense in investing in anything (not just CX) that you can’t determine the ROI.

2019 97

2019 Article Customer Service ROI 97

ijgolding

SEPTEMBER 7, 2015

Stefan Osthaus is a hugely knowedgable Customer and Employee Experience Specialist. Like myself, Stefan’s background as a practitioner – responsible for thousands of people all over the world for Symantec – gives him an undeniable authority to talk, guide and consult on his subject.

Net Promoter Score 77

Net Promoter Score NPS Measurement Employee Experience 77

Eptica

MAY 11, 2017

Author: Olivier Njamfa This week’s Gartner Customer Experience & Technologies Summit (10-11th May 2017) provides everyone in the sector with the perfect opportunity to take stock of the current state of customer experience – and to help CX teams to plan for the future. Published on: May 11, 2017. Share this page on: Tweet.

Customer Experience 51

Customer Experience 2017 Chief Customer Officer Events 51

Oracle

DECEMBER 12, 2019

Stefan Thomke, MIT Sloan Management Review. ” – Ann Handley, WSJ Best-Selling Author & Digital Marketing Pioneer at Modern Customer Experience 2019. A report from Gallup suggests that organizations that optimize emotional connections outperform rivals by 26% in terms of gross margin and 85% in terms of sales growth.

2019 58

2019 Customer Experience Competitive Advantage Customer Care 58