Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. By equipping your agents with the right tools, you can help them provide better service and improve efficiency.

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Magellan Solutions

MAY 16, 2024

These outsourcing solutions provide scalability, multilingual support, and industry-specific knowledge, enabling companies to deliver exceptional customer service and drive growth efficiently. Businesses should understand these factors to make informed decisions about customer service outsourcing.

Call Center 52

Call Center Average Handle Time ROI Omnichannel 52

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. And hey, while you’re at it, consider their ability to handle multimedia interactions, like co-browsing or file sharing. Fortunately, BPO chat support is here to help!

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service E Commerce E-support 52

SurveySensum

APRIL 28, 2023

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52

NPS Loyalty Measurement Customer Service 52

Natalie Petouhof

SEPTEMBER 12, 2018

List the strategic metrics you are measured on every day and then think about how AI can help you to: Reduce call volume (call deflection via satisfying self-service). Reduce Average Handle Time (AHT). Improve CSAT, NPS, customer lifetime value (CLV)…. So, consider where the data in customer service resides.

Customer Service 89

Customer Service E Commerce Average Handle Time Metrics 89

Oracle

NOVEMBER 23, 2020

Let’s look at a few of the best practices shared by the Thinker Award winner and finalists, using knowledge to improve and differentiate their customer service offering. Knowledge is the cornerstone of exceptional customer service, and it begins with getting knowledge to those who are servicing your customers.

Innovation 75

Innovation Customer Service Banking Contact Center 75