Myra Golden

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. Learn more about Customer Service Master Class. Learn more about Balto AI’s solutions here.

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. No more frustrated customers; their needs will be met promptly. Technology and Infrastructure Capabilities You can’t afford to partner with a BPO provider living in the Stone Age.

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service E Commerce E-support 52

Natalie Petouhof

SEPTEMBER 12, 2018

” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster ! 1) First step?

Customer Service 89

Customer Service E Commerce Average Handle Time Metrics 89

Oracle

MAY 26, 2020

Pella has become a leader in technology and product innovation with more than 150 product and design patents. Pella’s passion for quality and innovation goes beyond the products and encompasses every part of the customer journey. In short, customer service directly impacts brand loyalty.

Customer Service 69

Customer Service Effort Score B2C Average Handle Time 69

CSM Magazine

SEPTEMBER 17, 2020

Exceptional customer service is the backbone of any good call centre. However, even the most talented agents and experienced managers don’t always equate to the best possible service. Before looking into the benefits of voice analytics, it’s important to understand exactly what this piece of technology is.

Average Handle Time 52

Average Handle Time Customer Experience Exceptional Customer Service Metrics 52

Oracle

NOVEMBER 23, 2020

Let’s look at a few of the best practices shared by the Thinker Award winner and finalists, using knowledge to improve and differentiate their customer service offering. Knowledge is the cornerstone of exceptional customer service, and it begins with getting knowledge to those who are servicing your customers.

Innovation 75

Innovation Customer Service Banking Contact Center 75