Myra Golden
APRIL 11, 2023
By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. Learn more about Customer Service Master Class. Learn more about Balto AI’s solutions here.
Magellan Solutions
APRIL 3, 2024
Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. No more frustrated customers; their needs will be met promptly. Technology and Infrastructure Capabilities You can’t afford to partner with a BPO provider living in the Stone Age.
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ShepHyken
OCTOBER 1, 2023
In an age where products and services are often similar, it’s the memorable and positive interactions that truly distinguish one brand from another. My Comment: For those in the customer support world, this article is for you. Some companies look for low AHTs, hoping to manage more calls per hour or shift with a lower time.
Call Experts
JULY 27, 2023
By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.
CSM Magazine
SEPTEMBER 17, 2020
Exceptional customer service is the backbone of any good call centre. However, even the most talented agents and experienced managers don’t always equate to the best possible service. Before looking into the benefits of voice analytics, it’s important to understand exactly what this piece of technology is.
Oracle
MAY 26, 2020
Pella has become a leader in technology and product innovation with more than 150 product and design patents. Pella’s passion for quality and innovation goes beyond the products and encompasses every part of the customer journey. In short, customer service directly impacts brand loyalty.
Natalie Petouhof
SEPTEMBER 12, 2018
” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster ! 1) First step?
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