ChurnZero

MARCH 22, 2019

This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies.

Customer Retention 61

Customer Retention Webinar Customer Centricity Definition 61

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Qualtrics

FEBRUARY 20, 2019

From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. I first ran their B2B research department and was focused on the impact of the internet on supply chains and distribution channels.

2002 30

2002 B2B Culture Events 30

ChurnZero

APRIL 5, 2019

Julia Ahlfeldt breaks down what it takes for an organization to truly put the customer at the center of their business. Emphasizing CX within the B2B context and the role of Customer Success teams in driving change, this webinar will: Teach you about the key aspects of customer-centric business practices (e.g.

Customer Success 40

Customer Success Customer Centricity Leadership Webinar 40

SmartKarrot

JANUARY 5, 2022

She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Kristi Faltorusso. Nils Vinje. Andrew Marks. Matt Myszkowski.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Melinda Gonzalez. Morika Georgieva.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

ChurnZero

APRIL 12, 2019

If you find yourself wondering these exact same questions, then you should check out our on-demand webinar with Julia Ahlfeldt, where she breaks down what it takes for an organization to truly put the customer at the center of their business. During this webcast we also learned: The key aspects of customer-centric business practices (e.g.

Customer Centricity 14

Customer Centricity Customer Success Net Promoter Score B2B 14