InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. What is Contact Center AI?

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. I’m sure after what has happened with the Silicon Valley Bank, that might change our perception of banks and what matters to us the most. The number one thing I care about is speed.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

ReviewTrackers

AUGUST 30, 2017

A report from EY suggests that banks should segment their customers by technological and financial knowledge as opposed to basic demographic information, such as age and profession. The good news is that restaurants can create better guest experiences with data. Segment Customers by Knowledge.

Connections 50

Connections Healthcare Banking Insurance 50

Thematic

FEBRUARY 13, 2019

I hope you can learn from these customer experience best practices as well. David Garcia (VP of Guest Experiences @ Atlanta Hawks)?. Getting an equal understanding of content and technology. Get embedded with the technology teams to enact faster change. Beth Zampieri (Client / Customer Experience Leader).

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

Comm100

AUGUST 23, 2018

Chatbots Automate Exceptional Experiences. When chatbots first started gaining popularity, some thought leaders declared them victims of a classic hype cycle , with many users placing high expectations on technology that was just in its infancy. Get on Board: Identify where AR and VR technology may be able to help your company.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40