kommunicate

AUGUST 18, 2023

Last Updated on August 18, 2023 Product adoption, Engagement and Retention are three key ingredients in growing a business, especially one through the Product-Led Growth Model. Chatbots can be pivotal in scoring here, and we are going to tell you [.]

Engagement 96

Engagement 2023 Blog Management 96

Totango

MAY 17, 2024

Unsurprisingly, a similar echo was heard at TSIA World INTERACT in May—doubling down on the fact that CS lags behind other customer-facing functions like support and service when it comes to AI adoption and innovation. Nearly 30% are not using AI at all, but they’re excited about new ideas for usage.

Innovation 96

Innovation Call Recording Government Customer Success 96

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. Dive into this blog to explore 11 actionable insights and uncover the full potential. You will continue using it, right?

Insights 52

Insights Customer Experience Metrics NPS 52

SmartKarrot

JULY 6, 2022

A: Consider how well your leadership team and their supervisors recognize the present business challenges and can internalize client needs and propel the outcomes for which you were hired. Although technology makes engagement simpler, it is somewhat less likely to nurture long-lasting relationships than face-to-face interactions.

Chief Customer Officer 10

Chief Customer Officer Roadmap Customer Success Travel 10

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? Then, h ow do you use VOC data to drive change in your organization? But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101