kommunicate

AUGUST 10, 2023

Last Updated on August 10, 2023 ChatGPT has the enormous potential to personalize customer service interactions at scale. All you need is a detailed vision to serve your customers with the best and you’re halfway there!

Customer Service 97

Customer Service 2023 Blog Customers 97

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

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Contact Center Customer Satisfaction Interaction Call Center 84

West Monroe

MARCH 7, 2023

ChatGPT and other generative artificial intelligence applications have entered the chat – and are poised to affect nearly every facet of your business. They can generate marketing and sales content and plans, new training procedures, social media posts, and blogs. These AI applications can write, document and review code.

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Government Document Social Media Call Center 52

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback. I’m VP of Enterprise Sales at Birdeye.

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Feedback Customer Journey Call Center Customers 109

ShepHyken

JUNE 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Support Is an Investment, Not an Expense by Dave Seaton (CMSWire) Traditionally, software companies view support as a necessary expense — a cost center they must bear to correct mistakes. I’ve even used it.

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Article Customer Service 2023 Retail 14

SmartKarrot

MAY 19, 2023

It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses.

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Document Communication Innovation Customer Satisfaction 10