Beyond Philosophy

MARCH 31, 2020

Whilst, you can’t expect in times like these, an outstanding customer experience, I had a super easy and cost-free experience canceling a number of trips with some organizations and a very difficult experience with others. The world and the market had changed! Now, a decade later, the COVID-19 pandemic has taken the world by surprise.

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E Commerce Airlines Hospitality Travel 199

Bold360

MARCH 19, 2020

We also heard stories from retailers where automation has deflected tickets from service centres or contact centres, freeing up time and effort, as well as responding to customers quicker. Automation isn’t the answer to everything, but it can benefit consumers, your team and your bottom line.

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Retail Customer Journey Touchpoint Consumers 52

Beyond Philosophy

AUGUST 24, 2023

You might recall that in a recent podcast with Joe Pine , we discussed the concepts of time well spent, time well saved, and time well invested. Especially when I think about the future when my granddaughter watches the coronation on TV someday and remembers being there with her granddad. Not really. A bit dull? But worth it?

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Banking Customers Call Center Travel 78

ProProfs Chat

OCTOBER 13, 2020

We’ll help you learn everything about FCR in this blog post. Adam Toporek , a customer experience expert and the host of a podcast Crack the Customer Code , shared the following two insights in one of his episodes when describing the first contact resolution. But they fail to anticipate a problem that may rise in future.

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Banking Metrics Connections Customer Service 98

ProProfs Chat

AUGUST 8, 2019

McDonald’s came up with this slogan in 2003 and partnered with Justin Timberlake to convert it into a marketing blitz. And, do you know that this is one of the longest-running slogans a brand has used to market itself? Well, it is. That’s how many people started to relate to the brand in the first place. And, all this came at the expense of control.

Customer Service 51

Customer Service Airlines E-support Brands 51

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. In turn, she developed a following of over 50M views in YouTube and became a trusted source of information in the realm of skin problems. Sasha Tenodi. Wendy Glavin. wendyglavin.

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2016 2017 Customer Experience Social Media 111