virtual-agents-in-the-contact-center-data-gathering-made-easy Blog Related Topics 
Lumoa
NOVEMBER 30, 2022
The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. For many, the answer is found in conversational AI.
NICE inContact
NOVEMBER 16, 2018
When it comes to reducing expenses within contact center operations, one of the best ways to do so is to reduce the amount of time that live agents spend on the phone. With that being said, one of the biggest time-consumers of live agent minutes comes from repetitive and tedious data gathering.
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Avaya
JANUARY 16, 2018
For example, Alexa (Lexbot) engages in continuous listening and data collection to endlessly refine and improve the user experience. For example, Alexa (Lexbot) engages in continuous listening and data collection to endlessly refine and improve the user experience. New CX Predictions. But how do they know where to start ?
Thematic
FEBRUARY 26, 2019
To pick the one that crossed my desk this morning: “The top technology advancements that consumers want to utilize when shopping in store or online are self-checkout kiosks (38 percent), virtual reality try-on (23 percent) and mobile payments (15 percent). What is new is the amount of data that companies can bring to bear on the question.
Comm100
FEBRUARY 5, 2018
This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for.
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